Shipping and Returns Policy – Curator Natural Skincare (UK)

Thank you for choosing Curator Natural Skincare for your skincare needs. We strive to provide you with the best products and customer service possible. Please take a moment to review our shipping and returns policy below.

Shipping Information:

1. Standard Shipping: We offer standard shipping for all orders within the United Kingdom.
2. Shipping Cost: The shipping cost for all orders up to 2kg in weight is £4.95. This cost will be added to your order at checkout.
3. Delivery Time: We aim to dispatch all orders within 1-2 business days after payment confirmation. Delivery times may vary depending on your location, but typically range from 2-5 business days.

Returns and Exchanges:

1. Return Eligibility: We accept returns or exchanges on products that are unopened, unused, and in their original condition.
2. Return Request: If you wish to return or exchange a product, please contact our customer support team within 14 days of receiving your order. You can reach us via our contact us page on the website. 
3. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
   • Refund or Exchange: Upon receiving the returned product, we will inspect it and process either a refund or exchange, based on your preference.
   • Refund: If you choose a refund, the original payment method used for the purchase will be credited within 5-10 business days.
   • Exchange: If you prefer an exchange, we will ship the requested replacement item(s) to you within 1-2 business days after receiving the returned product.

Damaged or Defective Items:

1. Damaged Shipment: If your order arrives damaged, please contact our customer support team immediately. We may request photographs or further information to assess the damage.
2. Defective Products: In the case of a defective product, please contact us within 3 days of receiving your order. We may request photographs or further information to evaluate the issue.
3. Resolution: We will either offer a replacement for the damaged or defective item(s) or provide a refund, depending on your preference.

Please note:

• We do not accept returns on products that have been opened or used, except in cases of damage or defect.
• We do not offer free return shipping unless the return is due to our error or a defective product.
• We are not responsible for any delays in delivery caused by unforeseen circumstances or events beyond our control.

If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help and ensure your satisfaction.

Thank you for choosing Curator Natural Skincare!

Note: This policy is specific to the UK-based website of Curator Natural Skincare.